This after-sales form must be completed by customers of Phoenix and not end users/consumers.

After Sales Enquiry Form

Only submissions by our trade retail accounts will be accepted and actioned.

All fields marked * are mandatory

Retailer / Order Details:

Consumer / End User Details:

Please provide full details on the product that you are reporting the issue on. Failure to include the product code found on your invoice/delivery note may result in a delay with our response time.

Please provide as much detail regarding your product issue as possible.

  1. If you wish to send supporting images / photos relating to this enquiry, an email will be delivered to the nominated Retailer / Order email address with a case number and further instructions.

All Spares will incur a postage/delivery charge that will be advised on prior to despatch unless a shortage has been notified within 6 months of the original delivery. Spares parts supplied outside of the terms of our guarantee will be chargeable for the item and postage/delivery.

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